TheSnugLab

Privacy Policy for TheSnugLab

Personal Information

A.We collect personal information that you voluntarily provide when you:

  • Purchase digital products
  • Create an account
  • Subscribe to newsletters
  • Submit inquiries or support requests

This may include:

  • Full name
  • Email address
  • Billing address
  • Payment details (processed securely via third-party providers)
  • Phone number (if provided)

B. Automatically Collected Data

When you use our website, certain information is collected automatically, including:

  • IP address
  • Device type and browser information
  • Website usage data (pages visited, time spent)
  • Cookies and similar tracking technologies

This data helps us improve system performance, security, and user experience.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process and fulfil purchases of digital wall art
  • To deliver order confirmations and download links
  • To provide customer support
  • To personalise and enhance the browsing experience
  • To send marketing communications (only with consent)
  • To detect, prevent, and address fraudulent activities
  • To comply with legal and regulatory requirements

3. Legal Basis for Processing (For International Compliance)

Where applicable under GDPR or similar laws, we process your personal data under the following legal bases:

  • Contractual necessity — to complete your purchase
  • Consent — for marketing communications
  • Legitimate interests — to improve services and website functionality
  • Legal obligation — for tax or compliance requirements

4. Data Storage & Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and restricted data access.

  • Payment details are never stored on our servers.
  • All transactions are processed by PCI-DSS-compliant payment gateways (e.g., Stripe, PayPal, Razorpay).
  • Account passwords are securely hashed.

Despite these safeguards, no method of transmission over the internet is entirely secure. We encourage users to maintain strong account passwords.

5. Cookies & Tracking Technologies

Our website uses cookies and tracking tools to:

  • Maintain user sessions
  • Improve website performance
  • Analyse traffic trends
  • Deliver relevant advertisements

You can disable cookies via your browser settings, though some features may become inaccessible.

6. Sharing of Information

We do not sell or rent your personal information.
We may share your data only with trusted third parties, including:

  • Payment processors
  • Email and communication service providers
  • Analytics tools (e.g., Google Analytics, Meta Pixel)
  • Hosting and security partners

These parties are contractually obligated to protect your data and use it only for authorised purposes.

7. Digital Product Delivery

As a digital wall art store:

  • Products are delivered instantly after successful payment
  • Download links are sent to your email and accessible through your account
  • Your information is used solely for delivery and purchase verification

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold
  • Request correction or deletion
  • Request a copy of your data (data portability)
  • Withdraw consent for marketing
  • Object to automated processing or profiling

To submit a request, contact us using the details below.

9. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil purchase obligations
  • Comply with legal/tax requirements
  • Resolve disputes
  • Maintain accurate business records

You may request deletion of your data at any time.

10. Children’s Privacy

Our website is not intended for individuals under 13 years of age.
We do not knowingly collect data from children.

11. International Transfers

Your information may be stored or processed on servers located outside your country.
We ensure that all data transfers comply with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with a revised “Effective Date.”